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Restaurants · Hotels · Salons
The AI Workflow Built for Hospitality.
The calls you miss are the bookings you lose.
Mesa answers every one and finishes the job: order in your POS, booking in your diary, confirmation on the guest's phone.
- Answers the phone
- Takes the order
- Books the table
- Writes to your POS
- Confirms by text
- Hands over to you
A booking, start to finish
0:00 / 3:12
Transcript of this call
- 0:00 Mesa: Hi, you have reached the Hendon salon. I can help with hours, prices, or a booking. How can I help?
- 0:06 Caller: Hi. Are you open at the moment? What's happening? Are you open today, by the way?
- 0:13 Mesa: Hi there. We're actually closed right now. Today, Saturday, we open at 9am. If you'd like to make a booking, I'm happy to help set that up for you.
- 0:22 Caller: Yes, but I mean Port Adelaide. Is there a shop there, or is Hendon the closest?
- 0:31 Mesa: For Port Adelaide, West Lakes, and Semaphore, we direct all callers to our Hendon shop. We handle all bookings here by appointment only. Would you like to book a time at Hendon?
- 0:40 Caller: Yes, of course. I want my natural nails stronger, not really long, and a proper pedicure. What would you recommend?
- 0:53 Mesa: For stronger natural nails, I'd recommend a builder gel overlay. It helps reinforce your natural nails without adding length. For the pedicure, we have options like the classic pedicure or deluxe pedicure, depending on how much pampering you'd like. Would you like me to go over the details of those pedicure options or help you book both services?
- 1:11 Caller: I think you can go over the pedicure options.
- 1:15 Mesa: Sure, our classic pedicure includes a soak, nail shaping, cuticle care, exfoliation, a light massage, and polish. The deluxe pedicure adds a bit more indulgence with extra exfoliation, a nourishing mask, and a longer massage before the polish. Both are great choices depending on how much time and relaxation you're looking for. Which one would you prefer to book?
- 1:38 Caller: Before I book, I want to know what's the pricing, by the way, and the time as well.
- 1:44 Mesa: Absolutely. The classic pedicure is $50, and the deluxe pedicure is $65. The builder gel overlay for strengthening your natural nails is $65 as well. In terms of timing, appointments are available in set slots, so if you let me know your preferred date and how many services you'd like to book, classic or deluxe pedicure along with the builder gel, I can check available times for you.
- 2:08 Caller: I'll probably go for the classic one, and I'll book it in. Is that okay for tomorrow around 3 p.m.?
- 2:22 Mesa: I can check tomorrow's availability around 3 p.m. Could you tell me your name so I can secure the booking for you?
- 2:27 Caller: Uh, it's under Tony.
- 2:31 Mesa: Tony, we do have availability tomorrow, Saturday at 3 p.m. I can book you for the builder gel overlay and the classic pedicure. Shall I go ahead and secure that appointment for you?
- 2:43 Caller: Yes.
- 2:44 Mesa: Great. I'd like to confirm, for tomorrow you'll be having one slot for the builder gel overlay and the classic pedicure at 3 p.m. I'll get that booked for you now. You're all set, Tony. Your appointment for the builder gel overlay and classic pedicure is reserved for tomorrow at 3 p.m. The salon will confirm it shortly. If you need to make changes, just let me know.
- 3:05 Caller: I think that'd be all for today. Thank you.
- 3:10 Mesa: Thank you for calling. Have a great day.
Where the money goes
Your phone is a revenue channel nobody staffs.
58%
of calls to restaurants go unanswered
While 63% of people still prefer the phone to reach a venue.
26%
of restaurant revenue still arrives by phone
Against 41% digital and 32% on-premise.
96%
of full-service operators call labour cost a significant challenge
Labour costs are up 35% since 2019. 42% of operators were unprofitable in 2025.
These are not our numbers. Each one is linked to its source.
The problem
Nobody is failing at this. There is just nobody free.
At seven on a Friday the phone rings while someone is plating and the nearest free hand is carrying three plates. The call goes unanswered, and it was a table for eight.
Voicemail moves the work to Monday. A call centre takes a message and types it in again. An IVR tree makes the guest do the labour. Hiring for the peak means paying through the trough. Mesa finishes the job in the systems you already run.
How a workflow runs
Answering is step one of five.
A call arrives. Five things happen. The last two are the finish.
01 02 Understands
Live menu, rooms, hours.
03 Acts in your systems
Order in the POS. Table in the diary.
04 Confirms
Text the guest what was done.
05 Logs it
Recording, transcript, cost.
And it stops when it should.
Ask for a person and you get one. The handover carries what has already been said.
What we run
Six workflows. Each one ends in an outcome.
Named for what they finish. Start with one. Most venues start with the phone.
Photograph via Unsplash, photo-1559339352-11d035aa65de Restaurants
Order Capture
Every call ends as a priced ticket in your POS, with the caller's name and number on it.
Learn more about Order Capture
Photograph via Unsplash, photo-1414235077428-338989a2e8c0 Restaurants · Hotels · Salons & Spas
Book & Reserve
Covers in your diary, rooms in your PMS and chairs in the right column, all confirmed before the call ends.
Learn more about Book & Reserve
Photograph via Unsplash, photo-1514933651103-005eec06c04b Restaurants · Hotels · Salons & Spas
After Hours
Calls that arrive when the building is empty end as bookings and tickets waiting for you in the morning.
Learn more about After Hours
Photograph via Unsplash, photo-1464366400600-7168b8af9bc3 Restaurants · Hotels
High marginCatering & Events
Your highest-ticket enquiry gets qualified, dated and put in front of the person who closes it, while the caller is still interested.
Learn more about Catering & Events
Photograph via Unsplash, photo-1550966871-3ed3cdb5ed0c Restaurants · Hotels · Salons & Spas
High marginWin back
Guests who stopped coming get a real call and a reason to book again, at a cost per booking you can put beside any ad spend.
Learn more about Win back
Photograph via Unsplash, photo-1554118811-1e0d58224f24 Restaurants · Hotels · Salons & Spas
Follow up
Every booking confirmed and reminded, and the visit that went wrong gets a call before the review gets written.
Learn more about Follow up
What it writes into
It fits the system you already run.
Connections are in build. We shape each workflow around the software your venue already uses.
Built around your setup
The workflow is shaped to the POS or diary you already run. Nothing gets ripped out.
Our orderpad, shipped to you
Phone orders arrive on a Mesa orderpad we send to the venue. It sits beside your current setup and covers what that setup does not.
Customised to your venue
Menu, hours, services and the way you word things are set up for your venue, not a template.
Straight answers
The questions you were going to ask at the end.
Most pages bury these in a footer FAQ. Here they are while you still care.
You have seen the drive-thru videos. Why is this different?
A phone call is a clean single channel, not engine noise in a lane. Every call is transcribed, and anything the workflow was not built for goes to a person.
What happens when it gets something wrong?
It hands over, carrying the conversation so far. We would rather transfer a call we could have handled than finish one we could not.
Will it understand my customers?
We test against recordings of your actual calls before you sign. If it does not hold up, we say so.
How much of my week does setting this up cost?
We do the build. You give us the menu or service list, the hours, and access to your POS or diary.
My POS already includes AI. Why pay for this?
Toast IQ and its equivalents face you, not your guest. They leave guest-facing phone work to partners. Different job, different tool.
What does a call actually cost?
A flat monthly price per location, published on the pricing page. Not per minute, not per order, no surcharge for a busy Friday.
Your number, not ours
What are the missed ones costing you?
No email, no form. This runs in your browser and nothing is sent anywhere.
Your week
On the floor every week
$1,037
Over a year
$53,914
Assumes a missed call converts at the same rate as an answered one. That is generous to your current setup, not to us.
Trust
Recorded, disclosed, and yours.
Transparency is the single biggest trust factor for guests dealing with AI, by roughly three to one. So it goes in the greeting, not a policy page.
43% rank transparency as the single biggest AI trust factor (PAR Technology, n=1,000)
It says what it is
Every call opens by identifying itself as an assistant. No impersonation, no ambiguity, no discovering it halfway through.
Consent before recording
Recording notice is in the greeting, on by default, and matched to the rules where the caller is, not where the server is.
A person is always one sentence away
“Can I speak to someone” works at any point. 44% of guests say AI has gone too far when it cannot hand you to a person, and they are right.
Your keys, your data, your infrastructure
Mesa runs on your own stack with your own provider keys. Nothing proprietary sits in the path of your calls.
SOC 2 Type II and PCI DSS are both in progress. Mesa will not show a badge it has not earned, so there is no badge row here yet. Ask where either one stands and we will tell you.
Details
The rest of it.
HaloPOS is the deepest connection. Square, Clover and Lightspeed connect directly. Toast sits behind partner certification. If your system has an API, a workflow can call it.
No. Forward your existing number or port it. Forwarding can be undone in minutes.
Calls fall back to your handset, your voicemail or your call centre. You are left where you started, not with a dead line.
Yes, through your existing payment provider, so card data follows the same path it already does. A deposit is the strongest lever anyone has found against a no-show: OpenTable measured 57% fewer no-shows when a booking carries a deposit. A card hold on its own only moves it 16%.
Yes, and it is not a premium tier. We test the languages your customers actually speak before you commit.
Days for a single venue on an open POS. Longer where a certification gate sits in front, which Toast and Oracle OPERA both do. We say which side you are on in the first call.
Mesa is the platform the HaloPOS AI Agent runs on. It works just as well on a venue that has never heard of HaloPOS.
Yes. Ask on the demo and we will play a call that went badly, and the handover that caught it.
Hear it answer your phone.
Twenty minutes. We bring up a workflow on your menu or your rooms, call it together, and you decide whether it is any good.
