Workflows
A workflow is what happens after the call is answered.
Answering is the easy half. These eight finish the job in your POS, your diary, your PMS.
Where to start
Start with one. Most venues start with the phone at dinner.
What we run
Eight workflows. Each one ends in an outcome.
Named for what they finish. Start with one. Most venues start with the phone.
Photograph via Unsplash, photo-1559339352-11d035aa65de Restaurants
Order Capture
Every call ends as a priced ticket in your POS, with the caller's name and number on it.
Learn more about Order Capture
Photograph via Unsplash, photo-1414235077428-338989a2e8c0 Restaurants · Hotels · Salons & Spas
Book & Reserve
Covers in your diary, rooms in your PMS and chairs in the right column, all confirmed before the call ends.
Learn more about Book & Reserve
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After Hours
Calls that arrive when the building is empty end as bookings and tickets waiting for you in the morning.
Learn more about After Hours
Photograph via Unsplash, photo-1464366400600-7168b8af9bc3 Restaurants · Hotels
High marginCatering & Events
Your highest-ticket enquiry gets qualified, dated and put in front of the person who closes it, while the caller is still interested.
Learn more about Catering & Events
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High marginWin back
Guests who stopped coming get a real call and a reason to book again, at a cost per booking you can put beside any ad spend.
Learn more about Win back
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Follow up
Every booking confirmed and reminded, and the visit that went wrong gets a call before the review gets written.
Learn more about Follow up
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Know Your Guest
Your regulars are greeted by name, offered the usual, and never asked about the allergy twice. The welcome they would get at the door, on the phone.
Learn more about Know Your Guest
Photograph via Unsplash, photo-1771408662069-7a78b1942801 Restaurants · Hotels · Salons & Spas
Teach Your Agent
Say what has changed and the phone has it on the very next call. Your menu, your rules, your words, and your voice if you want it.
Learn more about Teach Your Agent
Hear it answer your phone.
Twenty minutes. We bring up a workflow on your menu or your rooms, call it together, and you decide whether it is any good.
