Restaurants · Hotels
The most valuable call you get is the one most likely to reach voicemail.
Mesa qualifies the brief, checks the date, and puts it on the right desk while the caller is still interested.
What it finishes
Your highest-ticket enquiry gets qualified, dated and put in front of the person who closes it, while the caller is still interested.
The chain
Where the call goes, step by step.
Each step names the system it touches.
Step 1 of 5: Answers the enquiry the moment it lands
Mid-service, after hours, on the weekend the office is shut. The window on a function enquiry is short and it closes while the caller is still ringing around.
Step 2 of 5: Qualifies against your own rules
Head count, date, budget band, dietary requirements, the space or room, dry hire against full service. Your minimum spend sits in the workflow, so an enquiry that cannot work is told kindly and early.
Step 3 of 5: Checks the date properly
Reads your events diary or PMS and holds the space provisionally, so two enquiries are not quietly chasing the same Saturday in December.
Step 4 of 5: Routes to the person who closes
Brief, transcript and recording go to your events manager by email or into your CRM, with a callback window agreed on the call rather than promised vaguely.
Step 5 of 5: Chases both sides
The caller gets a text confirming what happens next. Your side gets a nudge if the quote has not gone out inside the window you set.
Inside the workflow
The three parts operators ask about.
A brief, not a message
Head count, date, budget and dietary needs, in the caller's own words. Your manager starts at the quote.
Your minimum spend, held
A twenty-head enquiry on a room that needs eighty gets a warm no and an alternative on the first call.
Nothing waits for Monday
Friday night enquiries are on a desk on Friday night, tagged by value. Christmas is decided in about six weeks.
What we will measure
The scoreboard, published before the score.
Mesa has no results to show you yet. This is what the workflow reports from week one.
Share of function enquiries that reach a named person within the hour.
Enquiries captured outside office hours that previously hit voicemail.
Quote turnaround, from call answered to quote sent.
Conversion from enquiry to confirmed function, measured before and after.
Average value of a function booked from a phone enquiry.
No Mesa performance figure appears anywhere on this site yet. When one does, it arrives with the sample, the method and the date beside it.
The research
Numbers you can check.
None of these are ours. Every figure links to the study it came from.
58%
of calls go unanswered
While 63% of people still prefer the phone to reach a venue.
26%
of revenue still arrives by phone
Against 41% digital and 32% on-premise.
96%
of operators call labour cost a significant challenge
Labour costs are up 35% since 2019. 42% of operators were unprofitable in 2025.
Questions
What operators ask.
Can it quote?
No. It qualifies, captures and books the callback, and a person prices the job. Function pricing is judgment about your kitchen, your staffing and your margin, and that stays with the human who owns the result.
What if the date is already gone?
It says so on the call and offers the dates you do have, which is how you save an enquiry that would otherwise ring the venue across the road. The alternatives come from your live diary, not from a guess.
Where does the brief actually land?
Email, SMS, or straight into your CRM through a webhook if you run one. The recording and full transcript are attached to every brief, so nothing is lost in a summary.
Hear it answer your phone.
Twenty minutes. We bring up a workflow on your menu or your rooms, call it together, and you decide whether it is any good.
