Restaurants · Hotels · Salons & Spas
Everything you would tell a new starter, told once.
Tell Mesa what has changed the way you would tell your team. It is live on the next call, and it can answer in your own voice.
What it finishes
Say what has changed and the phone has it on the very next call. Your menu, your rules, your words, and your voice if you want it.
The chain
Where the call goes, step by step.
Each step names the system it touches.
Step 1 of 5: Turns up already knowing the basics
Your menu, your prices, your service list, your hours and your rooms come straight out of HaloPOS, your diary or your PMS. Nobody sits down and types a menu into a form. You only ever have to teach it the things a system cannot tell it.
Step 2 of 5: Changes the moment you say so
Ring it and say the lamb is off, the Tuesday special has changed, the car park is shut until Thursday. It reads the change back to you so you know it landed, and the next caller hears it. No ticket, no support queue, no waiting on us.
Step 3 of 5: Learns the things only you know
Whether you will seat a two-top at seven on a Saturday. What you do about dogs, prams, corkage and somebody bringing their own cake. How you would rather a complaint be handled. All the judgment your team carries around in their heads.
Step 4 of 5: Answers in your voice, if you want it to
A few minutes of you talking is enough. It is built from your voice, with your written consent, and from nobody else's. It still opens every call by saying it is an assistant, because a familiar voice makes saying so more important rather than less.
Step 5 of 5: Never lets a mistake stick
Every change is kept with a name and a time against it, and anything can be put back the way it was. Something taught wrong in the middle of a Friday is a thirty-second fix, not a phone call to us on Monday.
Inside the workflow
The three parts operators ask about.
You change it, not us
By saying it out loud, in a sentence. The people who know what has changed are the people who can change it.
Your voice, honestly used
Built from your own recording, with your written consent, and it still says what it is on every call. Never a guest's voice and never one you do not own.
Nothing you cannot undo
You can see everything it has been told, who told it and when, and put any of it back the way it was.
What we will measure
The scoreboard, published before the score.
What this workflow reports from week one, and what each figure will be counted against.
Time from an operator saying something changed to the phone saying it.
Changes made by venue staff, against changes that needed Mesa to touch anything.
Calls where the workflow had the answer, against calls handed over for want of one.
Instructions rolled back, and how long they were live before anyone noticed.
Whether guests remark on the voice at all once the disclosure has been made.
The research
Numbers you can check.
None of these are ours. Every figure links to the study it came from.
96%
of operators call labour cost a significant challenge
Labour costs are up 35% since 2019. 42% of operators were unprofitable in 2025.
43%
rank transparency as the single biggest AI trust factor
About three times any other factor. 44% say AI goes too far when you cannot easily reach a person.
44%
say AI has gone too far when it cannot hand you to a person
Which is why “can I speak to someone” is a supported instruction rather than an edge case.
Questions
What operators ask.
Do I need my voice cloned?
No, and most venues do not. There is a set of natural voices to choose from and the workflow performs the same on any of them. The clone is there for owner-operators whose voice is the brand, and it stays off unless you ask for it.
Whose voice are you willing to build?
Yours, with written consent, and nobody else's. Not a staff member without their own consent, not a guest, and not a public figure or any voice you do not own. A familiar voice with the disclosure taken off is impersonation, which is why the disclosure cannot be taken off.
Can my staff teach it, or only me?
Whoever you authorise. Most venues give the duty manager the line for daily changes, such as what is off and what is back on, and keep the standing rules with the owner. Every change carries the name of whoever made it.
Hear it answer your phone.
Twenty minutes. We bring up a workflow on your menu or your rooms, call it together, and you decide whether it is any good.
